Refund Policy & 30-Day Guarantee

At Fortis, we stand behind the Fortis Control Trainer completely. We want you to try it with absolute confidence, which is why we offer a straightforward, risk-free guarantee.

100% Money-Back Guarantee

If you are not completely satisfied with your results for any reason within 30 days of receiving your order, just let us know. We will issue a full refund—no questions asked, no hoops to jump through, and no returns necessary. You can keep the trainer.

How to Request a Refund

To claim your refund, simply email us at support@tryfortis.store with your order number. Once requested, your full refund will be processed back to your original payment method within 5–7 business days.

Damaged or Defective Items

We build our products to last, but if your trainer arrives damaged or defective, please email us within 14 days of delivery. We will immediately ship out a replacement at absolutely no cost to you.

Order Cancellations

If you need to cancel your order before it ships, email us immediately and we will stop the shipment and process a full refund. If your order has already been shipped, don't worry—our 30-day money-back guarantee applies the moment it arrives at your door.

Questions?

Our customer support team is here to help. If you have any questions about your order, email us at support@tryfortis.store and we will get back to you within 24 hours.